1. Do you offer international shipping?
Currently, we only ship our pet and general store products within Germany.
2. What types of payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal, to make your shopping experience convenient.
3. How can I contact customer support?
You can reach our customer support team by emailing us at info@themakerfire.com or by calling +447958358492.
4. What is your return policy?
Our return policy allows for returns within 30 days of purchase. Please check our Returns and Refunds page for detailed information.
5. Are your pet products safe for animals?
Yes, our pet products are carefully selected to ensure safety and quality. We prioritize the well-being of your furry friends.
6. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
7. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts. Stay updated by subscribing to our newsletter and checking our website regularly.
8. How do I create an account?
Creating an account is easy. Click on the “Sign Up” or “Register” link, fill in your information, and you’re all set!
9. Are your products eco-friendly?
We strive to offer eco-friendly options whenever possible. Look for our eco-friendly product tags to make sustainable choices.
10. What is your shipping time frame?
Shipping times may vary, but we aim to deliver your order within 5-7 business days after it has been processed.
11. Do you have a loyalty program?
Yes, we have a loyalty program that rewards you for your continued support. Join and earn points with every purchase.
12. Can I change my order after it’s been placed?
We recommend contacting our customer support team as soon as possible if you need to make changes to your order.
13. What if my item arrives damaged?
If your item arrives damaged, please contact us immediately, and we will arrange for a replacement or refund.
14. How do I unsubscribe from your newsletter?
You can unsubscribe from our newsletter by clicking the “unsubscribe” link at the bottom of any newsletter email you receive from us.
15. Are there any restrictions on the weight or size of items I can order?
While most items have no restrictions, some oversized or heavy items may require special shipping arrangements. Please contact us for more information.
16. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout.
17. Can I return an item I no longer want or need?
Yes, you can return items you no longer want or need within our 30-day return window. Please review our return policy for details.
18. Are your products cruelty-free?
We strive to carry a range of products, including many that are cruelty-free. Look for the “cruelty-free” label on applicable items.
19. Do you have a physical store I can visit?
No, we operate exclusively online and do not have physical retail locations. You can shop with us 24/7 from the comfort of your home.
20. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.